Hi,
I'm at my wit's end here. I've searched through to find custom ROMs or a ways of unlocking, but to no avail.
Basically - I live in the UK and I purchased a Pop Astro from Walmart back in 2015, it's locked to T-Mobile US (Apparently not walmart's tmobile network?). There's an app on the phone to request a device unlock - both temporarily and permanently. The temporary unlock worked, and has granted me temporary access for a month, however the permanent one fails, claiming the device is not eligible.
I've tried going through all the official channels, I spoke to T-Mobile US, and they said all I need is to put a T-Mobile SIM in it, and then they can help me. However, they don't ship their SIMs outside of America. I spoke to the UK version of T-Mobile (Now EE), and they told me they're different companies, and can't help either.
Previously, I reflashed a custom ROM onto a HTC one M8, and managed to break the network lock, but I don't see anything out there for this device. I tried rooting it, and using GalaxSIM unlock, but that didn't work.
I paid for an unlocking service, only to be told about 24 hours later, that they couldn't do it and I needed to use the app on the phone.
I don't know what else to try, I think this device is now basically a crappy version of an iPod Touch. I don't know if it's worth trying another paid unlocking service?
I thought network unlocking was a relatively easy process! Any help is greatly appreciated :)
I'm at my wit's end here. I've searched through to find custom ROMs or a ways of unlocking, but to no avail.
Basically - I live in the UK and I purchased a Pop Astro from Walmart back in 2015, it's locked to T-Mobile US (Apparently not walmart's tmobile network?). There's an app on the phone to request a device unlock - both temporarily and permanently. The temporary unlock worked, and has granted me temporary access for a month, however the permanent one fails, claiming the device is not eligible.
I've tried going through all the official channels, I spoke to T-Mobile US, and they said all I need is to put a T-Mobile SIM in it, and then they can help me. However, they don't ship their SIMs outside of America. I spoke to the UK version of T-Mobile (Now EE), and they told me they're different companies, and can't help either.
Previously, I reflashed a custom ROM onto a HTC one M8, and managed to break the network lock, but I don't see anything out there for this device. I tried rooting it, and using GalaxSIM unlock, but that didn't work.
I paid for an unlocking service, only to be told about 24 hours later, that they couldn't do it and I needed to use the app on the phone.
I don't know what else to try, I think this device is now basically a crappy version of an iPod Touch. I don't know if it's worth trying another paid unlocking service?
I thought network unlocking was a relatively easy process! Any help is greatly appreciated :)
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