Hello,
My unrooted Galaxy Note stopped working. It was replaced by an unrooted Galaxy Note. I've kept the same number but Whatsapp is giving me problems. Thank you for any help.
1) When I installed Whatsapp on the new phone all old conversations were missing in all chat groups. Why?
2) I thought that Whatsapp autosaved databases nightly to the SD card. My SD card only has a few database files from years ago and this was on an older phone (not either of the Galaxy Notes I've owned). Why?
3) If Whatsapp stores database files to the internal memory I can't do much (as my old device did not turn on and is gone). But why then does the new phone not yet have a Whatsapp folder (or any databases) in the internal memory?
4) On the new phone now, only chat groups with new conversations were visible when I installed Whatsapp. I'm assuming that the missing chat groups will appear when they get new conversations?
5) In one chat group chronology was lost. All conversations by one sender were followed by all conversations by another. Why? It's impossible to make sense of what is being said.
6) Because of the above I thought I might remove and reinstall Whatsapp? Would I lose any "unread" messages (so far most of my messages are "unread" as I am trying to sort out why I am having so many problems with Whatsapp)? If I save a backup before removing Whatsapp would it save the "unread" messages?
7) I have a database file on an external drive from a few weeks ago. I read that attempting to merge it with the "unread" messages on Whatsapp on my new phone probably would not work. Is that correct?
8) I assume with encryption there is no way to view my old messages right (that old database file on the external drive is useless and there is no viewer to view the messages and images)? That bothers me a lot as some last communications from family members who passed away were in that important database file.
9) In the future what should I do to preserve my Whatsapp messages, pictures, and groups?
10) At least Whatsapp didn't delete all my messages that were unread. My text (non Whatsapp) messages and phone messages in the gap between sending in the old phone and getting the new one are completely gone so I don't even know who wrote to me or called me. It seems like none of that gets saved to the SD card?
I appreciate your help very much.
My unrooted Galaxy Note stopped working. It was replaced by an unrooted Galaxy Note. I've kept the same number but Whatsapp is giving me problems. Thank you for any help.
1) When I installed Whatsapp on the new phone all old conversations were missing in all chat groups. Why?
2) I thought that Whatsapp autosaved databases nightly to the SD card. My SD card only has a few database files from years ago and this was on an older phone (not either of the Galaxy Notes I've owned). Why?
3) If Whatsapp stores database files to the internal memory I can't do much (as my old device did not turn on and is gone). But why then does the new phone not yet have a Whatsapp folder (or any databases) in the internal memory?
4) On the new phone now, only chat groups with new conversations were visible when I installed Whatsapp. I'm assuming that the missing chat groups will appear when they get new conversations?
5) In one chat group chronology was lost. All conversations by one sender were followed by all conversations by another. Why? It's impossible to make sense of what is being said.
6) Because of the above I thought I might remove and reinstall Whatsapp? Would I lose any "unread" messages (so far most of my messages are "unread" as I am trying to sort out why I am having so many problems with Whatsapp)? If I save a backup before removing Whatsapp would it save the "unread" messages?
7) I have a database file on an external drive from a few weeks ago. I read that attempting to merge it with the "unread" messages on Whatsapp on my new phone probably would not work. Is that correct?
8) I assume with encryption there is no way to view my old messages right (that old database file on the external drive is useless and there is no viewer to view the messages and images)? That bothers me a lot as some last communications from family members who passed away were in that important database file.
9) In the future what should I do to preserve my Whatsapp messages, pictures, and groups?
10) At least Whatsapp didn't delete all my messages that were unread. My text (non Whatsapp) messages and phone messages in the gap between sending in the old phone and getting the new one are completely gone so I don't even know who wrote to me or called me. It seems like none of that gets saved to the SD card?
I appreciate your help very much.
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