Picked up an S7 Edge off swappa. Love the device but having issues that I could use some input on asap as this may have to go back..
Had complaints of several missed calls sitting on my desk at home. Did some test calls myself to verify. Some go through some don't. Using signalcheck pro reveals - 100-105db which ain't great. My current S4, previous LG G4, Iphone 4 & 5s never had a problem receiving calls here in the house. Not a 5 bar location by any means but always worked.
Being a new device I thought maybe verify updates before open a case to send it back.. Based on info I found online, both the baseband and kernel appear to be behind a good bit (pic attached).
Saw a recommendation here to take it to samsung desk at Best Buy. Guy there at the counter wasn't too focused but when I explained and asked if he could flash it he seemed to know what I was talking about. Connected phone, prompted on phone screen for permission so I know it was trying to connect.. This is when it gets weird:
The guy asks me if it's been rooted (which of course doesn't exist yet as far as I can tell). Says his software won't flash it and is throwing an error something about "the binary system is different or tampered or something". Very strange. On boot I verify on the phone that knox isn't tripped and it shows 'official' version, etc.
Not sure where to go from here. Guy implied that if I sent it in that they'd reject it as tampered based on what his computer was saying..
Any suggestions before I try to return this thing, if I even can..
Here is the link to the version pic. Would appreciate if someone can confirm mine is behind on updates like I believe it is:
http://ift.tt/1sknpyv
Thanks!
Had complaints of several missed calls sitting on my desk at home. Did some test calls myself to verify. Some go through some don't. Using signalcheck pro reveals - 100-105db which ain't great. My current S4, previous LG G4, Iphone 4 & 5s never had a problem receiving calls here in the house. Not a 5 bar location by any means but always worked.
Being a new device I thought maybe verify updates before open a case to send it back.. Based on info I found online, both the baseband and kernel appear to be behind a good bit (pic attached).
Saw a recommendation here to take it to samsung desk at Best Buy. Guy there at the counter wasn't too focused but when I explained and asked if he could flash it he seemed to know what I was talking about. Connected phone, prompted on phone screen for permission so I know it was trying to connect.. This is when it gets weird:
The guy asks me if it's been rooted (which of course doesn't exist yet as far as I can tell). Says his software won't flash it and is throwing an error something about "the binary system is different or tampered or something". Very strange. On boot I verify on the phone that knox isn't tripped and it shows 'official' version, etc.
Not sure where to go from here. Guy implied that if I sent it in that they'd reject it as tampered based on what his computer was saying..
Any suggestions before I try to return this thing, if I even can..
Here is the link to the version pic. Would appreciate if someone can confirm mine is behind on updates like I believe it is:
http://ift.tt/1sknpyv
Thanks!
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